Catarina Farinha

Catarina Farinha

Staff AI Product Manager at Sword Health, leading conversational AI experiences in healthcare.

Experience

Staff AI Product Manager

Sword Health
August 2024 - Present

Leading the Phoenix AI team, developing a conversational AI assistant that integrates across Sword Health's healthcare products ecosystem. Phoenix AI serves as the conversational interface for members using Thrive (AI-assisted physiotherapy), Bloom (pelvic therapy), Move (screenless movement tracking), and Mind (mental health solutions).

Responsible AI Product Lead

Center for Responsible AI
January 2023 - August 2024

Led AI product development at the Center for Responsible AI, a €78M initiative uniting 10 startups, 8 research centers, and 5 industry leaders in Portugal to develop 21 next-generation AI products grounded in principles of social responsibility.

Product Lead for "Halo - Silently Controlled Language Generation", enabling easier communication for those who have lost the capacity of speech. Led collaboration with top national and international research groups including CMU. Also led "Translation for High Risk Content" and "Cultural-Aware Multilingual Customer Service" products.

Highlights

HALO demo at Casa da Música, Porto

HALO demo at Casa da Música, Porto

HALO demo at Champalimaud Foundation

HALO demo with patient at Champalimaud Foundation

AI Research Manager

Unbabel Labs
May 2023 - August 2024

Led the roadmap and experiments for data and AI solutions across 3 products in the Unbabel Labs Innovation team. Responsible for collaboration between Labs and Research teams, bringing Responsible AI principles into Labs products, and managing external academic research partnerships.

Contributed to European Projects such as MAIA and UTTER. Co-supervised several PhD and master students.

NLP Scientist

Unbabel
October 2019 - May 2023

Part of the small team that developed COMET, the reference state-of-the-art Machine Translation Metric with more than 750 citations. Co-authored COMETinho, which was awarded Best Paper Award at EAMT22.

PhD in Computational Psychiatry

Universidade de Lisboa
April 2015 - January 2021

Research focused on motivation and effort-based decision-making in the general population and children with ADHD, using novel experimental tasks and computational modeling approaches. Graduated with Distinction and Honors by unanimity.

Publications & Highlights

Conference

The Comfort Trap in Healthcare AI

Research on satisfaction metrics vs. behavioral outcomes

Talk

Building Magnetic Conversations

AI personality design in therapeutic contexts

Research

Cross-Cultural AI Communication

Communication preferences in AI-assisted physical therapy

Photos